Legendary Whitetails
When you shop with Legendary Whitetails, you always get a 100% satisfaction guarantee on every order. The store’s motto is “Love It or Send It Back,” which is why they offer free returns. Even if you used a Legendary Whitetails promo code on your order, you can still get a full refund on your order.
This has always been one of our favorite companies to order from!! Great quality clothes!! We have ordered from them at least the last 3 years and never had a problem until this year. The products are still great and if you don't have an issue with them then your good to go but if you have a problem then the customer service department is seriously lacking!!!! Placed an order on 12/13/19 the money came out of my account on 12/15/19.
I received an email on 12/18/19 that 'Thank you for your order. Unfortunately, the item listed below has either sold out for the season or removal has been requested.
This item has been removed from your order. The remaining items on your order will be shipped out as soon as possible.' I emailed them back stating that if I wasn't getting the jacket then I didn't need the rest since I only ordered it to qualify for the free shipping.no response. The order was shipped out on 12/18/19. I tried multiple times to contact them on the phone even held on the line for over 20 minutes one time and no one ever answered. Tried to contact them via Facebook messenger the only other option I could find to contact them and spoke with someone about my order.
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They messaged me back the next day and apologized for the delay in response that they were under new ownership and had a smaller customer service dept. Then then asked what I was having a problem with I told them the situation that I had placed the order and it said part was canceled. They took all of my information to check the order and then told me the order had been shipped out the day before and would arrive by 12/23. I asked if it had the jacket I ordered or just the other stuff I ordered for free shipping. They said that it showed on their end it had the jacket. I received the package like they said on 12/23. The package had no jacket.
Not surprised but was a little angry since I had been told it would be in there. The invoice showed a refund due for the amount of the jacket.
I messaged them back on Facebook since that was the only way I was successful before on 12/23.no response. I waited until 1/2/19 and still no refund to my account. So here we go again to try and call.
They answer and I tell them my problem. They apologize again and state that since I used PayPal to pay for my order they have to manually do the refund.
That's not my problem in my opinion if it says I'm due a refund for something they didn't send that they shouldn't have charged me for to begin with I should not have to call and ask for it. The lady I spoke with seemed snippy that I was ill about the trouble I've had during this process and said they had experienced high call volumes. I guess they did if everyone else had these issues. She told me that the would do the refund and it should be complete by the end of the day. Yes they apologized and yes they said they would fix the problem but just informing everyone of the nightmare the customer service department is if you have to deal with it. BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.
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